2025最新ICF教练认证申请全攻略:ACC/PCC完整流程、考试、材料详解(二)

越来越多小伙伴私信我咨询教练认证的完整流程:
如何在ICF官网申请认证?
申请认证前需准备好哪些材料?
主打有求必应的天文上线,我整理了2025年最新且完整的ICF教练认证流程,共计31,375个字和54张配图,应该是全网最详细的教程了,建议收藏。

 

如果你还不了解ICF对教练认证的要求,请点击:

👉🏻 ICF教练认证指南 | ACC/PCC/MCC的考核标准

 
本文很长,我们分成认证申请和认证考试个部分:

1)认证申请流程:(点击查看)

No.1:认证前准备

No.2:注册ICF会员(非必须)

No.3:提交认证申请并缴费

No.4:中途退出后,如何继续申请?

No.5:证书到期后,如何续证?

2)认证申请中,考试(ICE)申请流程:

No.6:ICE 相关网站

No.7:ICE 基本介绍

No.8:ICE 线下考点

No.9:PCC认证笔试(ICE)及真题

No.10:ACC认证笔试及真题


No.6:ICE笔试相关网站

恭喜您,通过 ICE 笔试就可以获得 PCC 认证证书啦!以下网址建议收藏。

 

ICE:ICF Credentialing Exam(ICF认证考试)

ICE 相关介绍:https://coachingfederation.org/credentials-and-standards/exam-procedures

真题:https://coachingfederation.org/credentials-and-standards/credentialing-exam-content#more-exam-content

ICE 考试系统:https://home.pearsonvue.com/icf

 

No.7:ICE基本介绍

一旦您的申请得到审核和批准,ICF 将通过电子邮件与您联系并邀请您参加考试。这是认证过程的最后一步。

电子邮件将包含有关如何安排 Pearson VUE 预约以完成考试(亲自或远程)的详细说明。收到此电子邮件后,您将有 60 天的时间安排并完成考试。

ICE 由 81 个情境判断题组成,每个题都包含一个描述辅导情况的真实场景,对应四个选项。

对于每种辅导场景,只有一种正确的最佳行动和一种正确的最差行动。

ICE 为期3小时,通过考试中心的计算机或 Pearson 的 OnVUE 远程监考考试服务进行。

 

总考试时间分为以下几个部分:

1)考试须知:3分钟

2)第 1 部分(41 项):87 分钟

3)预定休息时间:5 分钟

4)第 2 部分(40 项):85 分钟

 

ICE 以英语提供,并配有中文翻译。

如果您未通过考试,您可以重新参加考试。重考费用为 105 美元。

根据 Pearson 重新安排和取消政策,无法在预定考试预约时间参加考试的考生必须在原定考试预约时间之前至少 48 小时取消或重新安排考试。无法提前至少 48 小时取消或重新安排考试的考生将被没收考试费用。错过考试预约的考生无需重新申请,但可能需要缴纳 ICF 认证考试重考费才能安排新的预约。重考费用为 105 美元。

全球考生可以选择线上或线下参与ICE。但截至目前,中国区用户只能选择线下参加考试。(因为笔试系统中国区暂未兼容)

 

感觉认证流程复杂,担心错过关键步骤?

别担心,群智CITO认证课提供ICF国际认证的全方位陪跑服务,从材料准备到考试申请,全程悉心指导,确保您顺利走完认证的每一步,不错过任何一个关键节点。

>> 点击了解群智如何让您的认证之路更轻松

No.8:ICE线下考点

以下记录中国大陆的考点,如您希望在中国香港或中国台湾考试,可以在以下网址里搜索对应考点:

https://wsr.pearsonvue.com/testtaker/registration/SelectTestCenterProximity/ICF?conversationId=727401

搜索关键词:Hongkong、Taiwan

 

【北京】

考点:培生专业中心-北京

地址:中国北京 北京新世纪日航饭店办公楼 11层1153室北京南路6号 首都健身房100044

联系方式:010-68492972

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=50488&clientCode=ICF

 
【天津】

考点:东方家园-天津

地址:中国天津市 天津市南开区红旗路220号慧谷广场1206室

联系方式:电话:022-87630178 传真:022-23363936

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=56065&clientCode=ICF

 
【河北 石家庄】

考点:中精科技集团有限公司

地址:中国河北石家庄市高新区湘江路239号北二楼050021

联系方式:0311-86137559 张先生:18632102333

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=69107&clientCode=ICF

 
【河南 洛阳】

考点:洛阳科学技术学院

地址:中国河南省洛阳市 洛龙区学子街8号石岩大厦

联系方式:13693801881,18037339811

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=88383&clientCode=ICF

 
【陕西 西安】

考点:陕西咸通网络技术学校

地址:中国陕西省西安市雁塔区吉祥路179号世纪商务大厦8楼

联系方式:Pearson VUE 客户服务中心:400-120-0832 陕西仙通网络技术学校考试中心:029-88217919

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=77802&clientCode=ICF

 
【湖南 长沙】

考点:湖南一米数码

地址:中国湖南省长沙市天心区芙蓉南路390号长沙市人才服务园B座506室410004

联系方式:(0731)82230907

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=88758&clientCode=ICF

 
【山东 济南】

考点:山东索飞信息技术有限公司

地址:中国山东省济南市历城区 顺泰北路 933 号 博景大厦1305 室250101

联系方式:0531 80996366

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=82826&clientCode=ICF

 
【安徽 合肥】

考点:合肥易格网络信息技术有限公司

地址:中国安徽省合肥市 府南路169号东易金融广场B座41层01室

联系方式:0551-62659209

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=68934&clientCode=ICF

 
【云南 昆明】

考点:昆明文星科技有限公司

地址:中国云南省昆明市五华区学府路745号海伦贤盛1号楼 2507 650031

联系方式:客服中心:400-120-0832 昆明考试中心:0871-67260616

考点网址:https://wsr.pearsonvue.com/testtaker/registration/TestCenterDirections.htm?testCenterId=57233&clientCode=ICF

 

No.9:PCC认证笔试(ICE)及真题

这些问题旨在衡量候选人在真实教练情况下应用更新 ICF 核心能力的能力,在这种情况下,不止一种可能的回答可能是合理的。最佳或最差答案以红色显示。

 

Q1:

A coach is meeting with a prospective client who is growing a new business. The coach and potential client quickly establish an easy connection. The coach is excited about the opportunity to work with the client. As the coach and client are ending their conversation, the prospective client briefly mentions the name of their new business. The coach recognizes the business, as the coach is an investor in a more established competitor business in the same community. What should the coach do?

一位教练正在与一位潜在客户会面,这位客户正在发展新业务。教练和潜在客户迅速建立了轻松的联系。教练对于有机会与客户合作感到兴奋。当教练和客户结束对话时,潜在客户简要提到了他们新业务的名称。教练认出了这家企业,因为他是同社区一家更成熟竞争对手企业的投资者。教练应该怎么做?

What is the BEST action?

最佳行动是什么?

  • Not say anything. Try to keep their role as an investor in a competing business separate from their role as a coach.

  • 保持沉默。尝试将自己作为竞争企业投资者的角色与教练角色分开。

  • Share that the business name sounds familiar and make a mental note to determine whether it is a competitor business later that evening.

  • 表示企业名字听起来很熟悉,并记下来晚些时候确认是否为竞争对手。

  • Share their role as investor in the competitor business only if the potential client follows up to pursue coaching with the coach.

  • 如果潜在客户跟进寻求教练服务,再透露自己是竞争对手的投资人身份。

  • Share their role as an investor in a competing business and acknowledge the possibility of a conflict of interest with the client.

  • 透露自己是竞争企业投资者的身份,并承认可能存在的利益冲突。

What is the WORST action?

最差行动是什么?

  • Not say anything. Try to keep their role as an investor in a competing business separate from their role as a coach.

  • 保持沉默。尝试将自己作为竞争企业投资者的角色与教练角色分开。

  • Share that the business name sounds familiar and make a mental note to determine whether it is a competitor business later that evening.

  • 表示企业名字听起来很熟悉,并记下来晚些时候确认是否为竞争对手。

  • Share their role as investor in the competitor business only if the potential client follows up to pursue coaching with the coach.

  • 如果潜在客户跟进寻求教练服务,再透露自己是竞争对手的投资人身份。

  • Share their role as an investor in a competing business and acknowledge the possibility of a conflict of interest with the client.

  • 透露自己是竞争企业投资者的身份,并承认可能存在的利益冲突。

 
Q2:

A client struggles with delegating tasks at work to other team members. During the last session, the client shared that an important project they are leading is falling behind schedule. The coach supported the client in identifying strategies to delegate tasks to other team members. At the next session, the client reports back and shares, “In the end, I decided to complete all the tasks myself. That was the only way to get them done on time.” The coach feels disappointment that the client did not follow through on their plans to delegate. What should the coach do?

一位客户在工作中遇到将任务委派给团队成员的难题。在上一次会谈中,客户提到他们负责的一个重要项目进度滞后。教练协助客户制定了向团队成员分配任务的策略。到了下次会谈,客户反馈说:“最后,我还是决定所有任务都自己完成了,只有这样才能够按时完成。”教练对客户未能实施委派计划感到失望。这时,教练应该如何应对?

What is the BEST action?

最佳行动是什么?

  • Immediately reflect back on their last session with the client and identify what they could have done differently to support the client in following through on their plans.

  • 立即回顾与客户的上一次会谈,识别自己本可以在哪些方面做出不同,以便更好地支持客户执行他们的计划。

  • Take a breath and acknowledge that the client is responsible for their own choice of whether to follow through with their stated plans or not.

  • 做一次深呼吸,承认客户对自己的选择负责,无论他们是否按照既定计划执行。

  • Set aside their disappointment for now and focus on the current session with the client. Decide to reflect on this situation during an upcoming session with their mentor coach.

  • 暂时放下失望情绪,集中精力于当前与客户的会谈。决定在即将与导师教练的会谈中反思这一情况。

  • Praise the client for meeting the project deadlines, but ask why the client failed to support their team members’ development.

  • 赞扬客户能够按时完成项目截止日期,但询问为什么没有支持团队成员的成长与发展。

What is the WORST action?

最差行动是什么?

  • Immediately reflect back on their last session with the client and identify what they could have done differently to support the client in following through on their plans.

  • 立即回顾上一次与客户的会谈,识别自己在哪些方面可以有不同的做法,以便更有效地帮助客户践行他们的计划。

  • Take a breath and acknowledge that the client is responsible for their own choice of whether to follow through with their stated plans or not.

  • 做一次深呼吸,承认客户端在其既定计划的执行与否上拥有自主选择权。

  • Set aside their disappointment for now and focus on the current session with the client. Decide to reflect on this situation during an upcoming session with their mentor coach.

  • 暂时搁置失望情绪,专心于当前与客户的会谈。决定在即将到来的与导师教练的会议中探讨这一情形。

  • Praise the client for meeting the project deadlines, but ask why the client failed to support their team members’ development.

  • 赞扬客户能按时完成项目期限,但询问为何未能助力团队成员的成长。

 
Q3:

A client comes to a session appearing stressed. When the coach asks what the client wants to talk about, the client frantically lists a major event they are planning at work, a large family gathering they are organizing, and caring for their aging parents. What should the coach do?

一位客户前来咨询时显得十分紧张。当教练询问客户想要讨论的内容时,客户焦急地列举了一系列事项,包括他们正在筹备的一项重要工作任务、一个大型家庭聚会的组织安排,以及照顾他们年迈的父母。面对这种情况,教练应该如何应对呢?

What is the BEST action?

最佳行动是什么?

  • Ask the client if they need to take a moment before starting the coaching sessions, since they seem stressed.

  • 询问客户是否需要在开始辅导会谈前先稍作休息,因为他们看起来有些紧张。

  • Ask the client to share more about their aging parents.

  • 请客户分享更多关于他们年迈父母的情况。

  • Acknowledge that the client has shared three significant challenges that they are facing, and ask the client which one they would like to explore first.

  • 承认客户提出了他们正面临的三个重大挑战,并询问客户想先探讨哪一个。

  • Ask the client to begin with the major event they are planning at work, since they mentioned it first.

  • 由于这是客户首先提到的,建议客户从他们正在筹备的工作重大项目开始谈起。

What is the WORST action?

最差行动是什么?

  • Ask the client if they need to take a moment before starting the coaching sessions, since they seem stressed.

  • 询问客户是否需要在开始辅导会谈前先稍作休息,因为他们看起来有些紧张。

  • Ask the client to share more about their aging parents.

  • 请客户分享更多关于他们年迈父母的情况。

  • Acknowledge that the client has shared three significant challenges that they are facing, and ask the client which one they would like to explore first.

  • 承认客户提出了他们正面临的三个重大挑战,并询问客户想先探讨哪一个。

  • Ask the client to begin with the major event they are planning at work, since they mentioned it first.

  • 由于这是客户首先提到的,建议客户从他们正在筹备的工作重大项目开始谈起。

 
Q4:

A university biomedical researcher is working with a coach to improve their interactions with colleagues. The client is a very analytical thinker and can easily explain detailed data points and complex graphs, but seems reluctant share anything personal with the coach. In previous sessions, the coach encouraged the client to describe how they felt at social events, but the client seems highly uncomfortable, answering only with short, one-word responses. When the client arrives to their session today, the client silently hands the coach a journal. The client has written several, detailed entries over the last week about their experience attending a university luncheon, a faculty party, and a staff development workshop since their last session. While the client says little to the coach in the moment, their entries show deep reflections about the anxiety the client experienced at these events and their desire to overcome social anxiety. What should the coach do?

一位大学生物医学研究者正在与一名教练合作,以改善他们与同事的互动。该客户是一名非常善于分析的思考者,能够轻松解释详细的数据点和复杂的图表,但似乎不愿意与教练分享任何个人事务。在之前的会话中,教练鼓励客户描述他们在社交活动中的感受,但客户似乎非常不自在,只用简短的单字回答。当客户今天到达会话时,默默地递给教练一本日记。在过去的一周里,客户写了多篇详细的日记条目,记录了他们自上一次会话以来参加大学午宴、教员聚会和员工发展研讨会的经历。尽管客户此时对教练言语不多,但他们的日记条目深刻反映了客户在这些活动中所经历的焦虑以及他们克服社交焦虑的愿望。教练应该如何做呢?

What is the BEST action?

最佳行动是什么?

  • Acknowledge the reflection work the client has done, and ask the client if they feel comfortable exploring some of the emotions they described in their journal.

  • 肯定客户在日记中所做的反思工作,并询问客户是否愿意探索他们在日记中描述的一些情感。

  • Ask the client if they would summarize the entries they detailed in their journal for the coach.

  • 询问客户是否愿意为教练概括他们在日记中详细记录的内容。

  • Ask the client to identify some steps they can take to overcome the anxieties they wrote about.

  • 请客户识别一些可以采取的措施来克服他们所写的焦虑。

  • Ask the client what new awareness they developed about themself through the journaling process.

  • 询问客户通过写日记的过程,他们对自己有了哪些新的认识。

What is the WORST action?

最差行动是什么?

  • Acknowledge the reflection work the client has done, and ask the client if they feel comfortable exploring some of the emotions they described in their journal.

  • 肯定客户在日记中所做的反思工作,并询问客户是否愿意探索他们在日记中描述的一些情感。

  • Ask the client if they would summarize the entries they detailed in their journal for the coach.

  • 询问客户是否愿意为教练概括他们在日记中详细记录的内容。

  • Ask the client to identify some steps they can take to overcome the anxieties they wrote about.

  • 请客户识别一些可以采取的措施来克服他们所写的焦虑。

  • Ask the client what new awareness they developed about themself through the journaling process.

  • 询问客户通过写日记的过程,他们对自己有了哪些新的认识。

 
Q5:

A coach recently began working with a client to help them plan for retirement. The client is a well-respected teacher who has taught for 30 years at a local elementary school. The client consistently arrives highly prepared and organized for coaching sessions, routinely reporting progress between sessions and identifying specific topics to focus on during coaching conversations. The client shares they are looking forward to retirement, but they discuss their retirement plans in a very matter-of-fact way. During the current session, the client shares that they have two weeks left before their retirement begins. They would like to focus on a few remaining plans they need to make. Suddenly, the client begins to cry and says, “I’ve spent half my life at this school! I adore my students and my colleagues are my best friends. I can’t imagine what my life is going to be like when I no longer walk through the front doors of the school each morning!” What should the coach do?

一位教练最近开始与一位客户合作,帮助他们规划退休生活。这位客户是一位在当地小学任教30年的受人尊敬的教师,每次参加教练课程时总是准备充分、条理清晰,经常在课程间报告进展情况,并在辅导对话中提出具体讨论主题。客户表示期待退休,但他们以非常务实的方式讨论退休计划。在当前的课程中,客户提到离他们退休只剩下两周时间,他们希望关注还需要制定的几个剩余计划。突然,客户开始哭泣并说道:“我人生的一半都在这所学校度过!我深爱我的学生,同事们是我最好的朋友。我无法想象当我不再每天早晨走过学校大门时,我的生活会变成什么样!”对此,教练应该如何应对?

What is the BEST action?

最佳行动是什么?

  • Pause for a moment, then ask the client to identify the remaining plans they would like to focus on today.

  • 暂停片刻,然后请客户确定他们今天希望专注的剩余计划。

  • Ask the client if they are sure they want to retire.

  • 询问客户是否确定想要退休。

  • Acknowledge that retirement is a significant life transition and that emotional responses are normal.

  • 承认退休是人生的重大转变,情绪反应是正常的。

  • Pause, then acknowledge the emotional impacts the transition seems to be having on the client, and ask if they would like to spend some time with those feelings.

  • 暂停,然后认识到这一转变似乎对客户产生的情绪影响,并询问他们是否愿意花时间处理这些感受。

What is the WORST action?

最差行动是什么?

  • Pause for a moment, then ask the client to identify the remaining plans they would like to focus on today.

  • 暂停片刻,然后请客户确定他们今天希望专注的剩余计划。

  • Ask the client if they are sure they want to retire.

  • 询问客户是否确定想要退休。

  • Acknowledge that retirement is a significant life transition and that emotional responses are normal.

  • 承认退休是人生的重大转变,情绪反应是正常的。

  • Pause, then acknowledge the emotional impacts the transition seems to be having on the client, and ask if they would like to spend some time with those feelings.

  • 暂停,然后认识到这一转变似乎对客户产生的情绪影响,并询问他们是否愿意花时间处理这些感受。

 
Q6:

A client is working with a coach to support them during an important career transition. The client currently holds a demanding role as Chief Operating Officer of a company, while also raising two young children and serving as primary caretaker for their aging parents, who live with the client. The client recently received job offers from three different companies, each requiring the client and their family to relocate. The client comes to the session excited about the new job opportunities and hopes to gain clarity through the session on which offer to choose. The client starts by discussing the things they are looking for in a new job, energetically listing opportunities for growth, challenging responsibilities, a talented team to lead, and the potential for travel. When the coach asks what the client’s children and aging parents may need in a new community, the client’s excited smile disappears and they are suddenly quiet.  What should the coach do?

一位客户正在与一位教练合作,以在其重要的职业转变过程中得到支持。客户目前担任一家公司运营总监的高要求职位,同时还要养育两个年幼的孩子,并作为主要照料者照顾与其同住的年迈父母。客户最近收到来自三家不同公司的职位邀请,每份工作都需要客户及其家庭搬迁。客户带着对新工作机会的热情来参加这次会谈,希望能通过这次交流明确应选择哪个提议。客户首先讨论了他们在新工作中寻找的要素,充满活力地列举了成长机会、富有挑战性的职责、一个有才能的团队领导机会以及旅行的可能性。当教练询问客户的孩子和年迈的父母在一个新社区可能需要什么时,客户兴奋的笑容消失了,突然变得沉默。教练应如何应对?

What is the BEST action?

最佳行动是什么?

  • Repeat the question to the client to give them another opportunity to respond to the coach’s inquiry.

  • 再次向客户重复问题,给他们另一次机会回应教练的询问。

  • Ask the client if they are okay to proceed with the session, or if they need a break.

  • 询问客户是否准备好继续进行本次会谈,或者他们是否需要休息一下。

  • Pause for a moment, then share with the client that they noticed a change in the client’s energy. Ask if the client would like to explore what they are feeling in this moment.

  • 暂停片刻,然后告诉客户你注意到了他们能量上的变化。询问客户是否愿意探索此刻的感受。

  • Support the client in weighing the offers they have received by inviting the client to explore each of the characteristics they listed for a new job.

  • 通过邀请客户审视他们为新工作列出的每一项特征来支持客户权衡收到的各个工作机会。

What is the WORST action?

最差行动是什么?

  • Repeat the question to the client to give them another opportunity to respond to the coach’s inquiry.

  • 再次向客户重复问题,给他们另一次机会回应教练的询问。

  • Ask the client if they are okay to proceed with the session, or if they need a break.

  • 询问客户是否准备好继续进行本次会谈,或者他们是否需要休息一下。

  • Pause for a moment, then share with the client that they noticed a change in the client’s energy. Ask if the client would like to explore what they are feeling in this moment.

  • 暂停片刻,然后告诉客户你注意到了他们能量上的变化。询问客户是否愿意探索此刻的感受。

  • Support the client in weighing the offers they have received by inviting the client to explore each of the characteristics they listed for a new job.

  • 通过邀请客户审视他们为新工作列出的每一项特征来支持客户权衡收到的各个工作机会。

 
Q7:

A coach is working with a client who is an experienced marathon runner writing a book on training for endurance races. This is a long-held dream for the client. The coach notices that the client often uses running metaphors when talking about their challenges and progress in their writing. The client is typically upbeat and energetic, but they arrive at today’s session appearing tired and discouraged. They share with the coach that they have recently “hit a wall” in writing, with three chapters remaining. When they sit down to write, the client says they can barely come up with anything, and nothing that is worth publishing. The client says they are afraid they won’t be able to complete the book on time and that all of their work toward this goal will be lost. What should the coach do?

一位教练正在与一位有着丰富马拉松经验的客户合作,该客户正在撰写一本关于耐力赛训练的书籍,这是客户长久以来的梦想。教练注意到,客户在谈论他们的写作挑战和进展时经常使用跑步的比喻。客户通常乐观且充满活力,但在今天的会话中显得疲惫且气馁。他们告诉教练,他们在写作中最近遇到了“撞墙期”,还有三章未完成。当坐下来写作时,客户表示几乎什么都想不出来,没有任何内容值得发表。客户担心他们无法按时完成这本书,所有为此目标付出的努力将会白费。教练应该如何应对?

What is the BEST action?

最佳行动是什么?

  • Ask the client if they would like to explore their fear of not finishing the book.

  • 询问客户是否愿意探讨他们对于无法完成书籍的恐惧。

  • Remind the client that they have achieved extremely challenging goals in the past and can meet this big goal, too.

  • 提醒客户他们过去曾经达成过极具挑战性的目标,这次的大目标也同样可以实现。

  • Ask the client if there was a time when they were running a marathon and felt like they couldn’t finish. Invite the client to share how they handled that challenge in the race.

  • 询问客户在跑马拉松时是否有过感觉自己无法完成的时刻,邀请客户分享他们在比赛中是如何应对那个挑战的。

  • Support the client in identifying strategies to help them move forward in writing the remaining chapters of the book.

  • 协助客户识别策略,以帮助他们继续推进书籍剩余章节的写作。

What is the WORST action?

最差行动是什么?

  • Ask the client if they would like to explore their fear of not finishing the book.

  • 询问客户是否愿意探讨他们对于无法完成书籍的恐惧。

  • Remind the client that they have achieved extremely challenging goals in the past and can meet this big goal, too.

  • 提醒客户他们过去曾经达成过极具挑战性的目标,这次的大目标也同样可以实现。

  • Ask the client if there was a time when they were running a marathon and felt like they couldn’t finish. Invite the client to share how they handled that challenge in the race.

  • 询问客户在跑马拉松时是否有过感觉自己无法完成的时刻,邀请客户分享他们在比赛中是如何应对那个挑战的。

  • Support the client in identifying strategies to help them move forward in writing the remaining chapters of the book.

  • 协助客户识别策略,以帮助他们继续推进书籍剩余章节的写作。

 
Q8:

A coach has worked for one year with a client. The client has been identified by their supervisor as a potential leader in the organization based on their high-quality work, good relations with peers, and innovative ideas for future projects. However, the client rarely speaks up in meetings with senior leaders and when they do, they often downplay or diminish their ideas. The client’s supervisor recommended coaching to improve the client’s executive presence, with the ultimate goal of developing as a leader in the organization. At the start of coaching, the client was often self-critical. However, the client has made tremendous progress in recent months. During their closing session, the coach notices that the client has a confident, easy smile. When the coach shares their observation with the client, the client responds by saying, “I feel different, empowered, ready to take on new challenges.” The client adds, “And I was just nominated by the CEO to be part of a leadership development program for emerging leaders in our company!” What should the coach do?

一位教练与客户合作已有一年之久。该客户因高质量的工作表现、与同事间良好的关系以及对未来的创新项目构想,被其上级视为组织内的潜在领导者。然而,该客户在与高层领导的会议中很少发言,即便发言也常会淡化或贬低自己的观点。为了提升客户的领导风范,以最终在组织内成长为领导者为目标,上级推荐了教练服务。在教练初期,客户常自我批评。但近几个月来,客户取得了显著进步。在结束阶段的会谈中,教练注意到客户展现出自信且轻松的微笑。当教练与客户分享这一观察时,客户回答说:“我感觉不一样了,充满力量,准备迎接新的挑战。” 客户又补充道:“而且我刚刚被CEO提名参加公司新兴领导者发展项目!” 教练应该如何应对?

What is the BEST action?

最佳行动是什么?

  • Acknowledge the client’s growth in confidence over the past year, and invite the client to share how they plan to celebrate their selection for the leadership development program.

  • 肯定客户在过去一年中自信心的增长,并邀请客户分享他们打算如何庆祝被选入领导力发展项目的计划。

  • Invite the client to identify challenges they would like to take on next.

  • 邀请客户识别他们接下来想要应对的挑战。

  • Ask the client what they may need to maintain their new confidence.

  • 询问客户维持新获得的自信心他们可能需要什么。

  • Suggest to the client that they extend their coaching engagement to work toward a new goal of being promoted to a leadership role.

What is the WORST action?

最差行动是什么?

  • Acknowledge the client’s growth in confidence over the past year, and invite the client to share how they plan to celebrate their selection for the leadership development program.

  • 肯定客户在过去一年中自信心的增长,并邀请客户分享他们打算如何庆祝被选入领导力发展项目的计划。

  • Invite the client to identify challenges they would like to take on next.

  • 邀请客户识别他们接下来想要应对的挑战。

  • Ask the client what they may need to maintain their new confidence.

  • 询问客户维持新获得的自信心他们可能需要什么。

  • Suggest to the client that they extend their coaching engagement to work toward a new goal of being promoted to a leadership role.

  • 向客户建议延长教练服务,以朝着晋升到领导职位的新目标努力。

 

No.10:ACC认证笔试及真题

相关说明网站:https://coachingfederation.org/credentials-and-standards/acc-exam

 

ICF 认证和标准将于 2024 年 11 月 18 日发布新的 ACC 考试,以支持追求助理认证教练 (ACC) 认证的教练。

作为 ICF 认证框架中的初始认证,ACC 证明了教练在 ICF 核心能力、道德规范和教练定义方面的基本知识和技能。对于任何教练从业者来说,ACC 都是向其客户和同行证明其可信度和能力的明智第一步。

新的 ICF ACC 考试专门用于评估 ACC 考生在其教练历程的这一阶段的知识。

90 分钟的考试包含 60 个多项选择知识项,分为两部分,考试中途可选择休息 10 分钟。

从 11 月 18 日开始,任何拥有有效考试授权的 ACC 考生都可以参加新的 ACC 考试。

ACC 考试形式:
  • 总考试时间:90 分钟,包括 10 分钟休息时间。 

  • 考试长度:60 道多项选择题。 

  • 考试形式:同PCC笔试。 

无论您目标是ACC还是PCC,我们都能提供最优路径!

群智CITO课程提供“PCC直通车”服务,导师就是考官,中文现场考评,无需繁琐的录音和英文翻译流程。这不仅大大简化了考试流程,更是通过率的有力保障。

>> 点击了解“PCC直通车”,让您的认证之路事半功倍

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